Shopify Inbox

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

Pricing

Free

Rating

4.7 ★

5366 reviews

Launched

2019

View on Shopify

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Category Snapshot

Chat

Total apps773
New (30d)+16 (-83.3%)
Avg rating4.6 ⭐
Median reviews4

Review Trend

Reviews (30d)3 ↓
vs prior 30d45
Trenddecreasing

Top mentions

emailcustomercustomersinboxbuena

Similar Apps

Key Features

  • Add chat to your store with a seamless workflow in Shopify.
  • Answer questions quickly with AI-powered suggested replies.
  • Quickly understand who customers are with profile and cart details.
  • Send product recommendations, photos, and discounts without leaving the chat.
  • Automate greetings, contact capture, and FAQs to save you and your buyers time.

App Details

Developer

Shopify

Pricing

Free

Last Updated

6/13/2026